FAQs

I am unwell or have COVID-19, can I still pick up donations?
Your health and safety is our priority and we ask you to follow the local restrictions/guidelines at all times. Please ensure you are always adopting the he...
Wed, 26 Mar, 2025 at 11:17 AM
I am unwell or have COVID-19, can I deliver to charities?
Your health and safety is our priority and we ask you to follow the local restrictions/guidelines at all times.   We suggest you contact your charity to...
Thu, 30 Jan, 2025 at 12:11 PM
How do I transfer period products to another volunteer?
To help make Charity Delivery request you may need to transfer some of your collected period products to another volunteer or vice versa. Please see the...
Wed, 26 Mar, 2025 at 11:16 AM
How do I accept a transfer of period products from another volunteer?
Please see the below process on how to accept an inventory transfer: Step 1 - The volunteer who is receiving the transferred inventory will need to log ...
Tue, 21 Jan, 2025 at 11:34 AM
My Collection Point would like to keep their box up outside of the drive period. What do I do?
Woolworths Collection Point: As per our agreement with Woolworths, collection boxes are to remain on display, in all Supermarkets locations, for the confirm...
Wed, 26 Mar, 2025 at 11:11 AM
What do I do if I see a collection box on display outside of drive time?
Woolworths Collection Point: Please check in with the Service Desk, show your volunteer ID and confirm you are here to shut down their collection box. You a...
Wed, 26 Mar, 2025 at 11:15 AM